Frequently Asked Questions?(FAQ)

We offer specialized services to produce high quality images for brand requirements such as product photos, lifestyle shots, 360° photos, etc. Our services include: End-to-end image portfolio creation for creative campaigns, eCommerce, etc. Advanced image editing services like HD Retouch, Texture Wrapping, etc. Studio photography. Campaign consulting. Please refer to our Services page for detailed descriptions of our offerings, or contact our customer service representatives to schedule a free consultation.

Detailed editing instructions for individual images should be 'on-image' via image annotation or instruction layer. General instructions may be added to the file’s metadata. For instructions about an entire batch of files, please include a separate PDF instruction file along with the upload.

There is no limit to the number of files in a single order; however, we have no control over restrictions set by third-party service providers like Google Drive and Dropbox. Contact customer service if you have a high volume upload requirement. We’ll be happy to set up a dedicated FTP pipeline!

We guarantee a 24 hr. Turn-around-time for all images without any quantity restrictions. We also offer 8-hour and 4-hour expedited delivery options. Please refer to our Pricing page for details.

Absolutely! If you are not 100% satisfied with the results, you can speak with the editing team for rework.

We accept files with .jpg, .png, .tiff, and .psd extensions. Please contact customer support for other formats like .heic, or RAW files.

We have a large team of over 400 image editors, graphic artists, designers, and photographers. Editing artists undergo extensive training on tools, general and proprietary techniques, industry & geography-specific requirements, etc. Team leaders and senior artists often have image editing experience of a decade or more, and have typically worked on tens of thousands of images.

We are available via email and phone 24 x 7, 365 days a year. Feel free to reach out! We also check our social media accounts several times a day for customer requests. Our enterprise clients have dedicated relationship managers.

We are committed to 100% satisfaction for all our clients. For this reason we conduct several consultations, brainstorming sessions, and adhere strictly to client instructions. If you are still not satisfied with the results, please contact customer support, and we’ll do whatever is necessary to ensure that 100% satisfaction!

We adhere to all national, international, and regional laws regarding ethical content creation and transmission. Please contact customer support for details.

We use industry-leading software with the latest versions for our work such as Adobe Creative Suite. If you are an enterprise client with specific or proprietary tool/software requirements, please let us know during the initial consultation.

Not at all! We love doing intricate, challenging work to produce stunning images! We have developed a host of in-house tools and techniques to produce some pretty unbelievable work, if we say so ourselves!

Once the images are ready, we will send you a download link via email to your registered email address. Please note that the download channel (FTP, Google drive, drop box and other) will be the same as the channel you used to upload the images.

Absolutely. In addition to our specialized work, we offer our Basic Retouch and eCommerce Package service, including background removal, resizing, cropping, and file format conversion. For details of the services included in Basic Retouch and eCommerce Package services, please refer to our Services page.